Frequently Asked Questions

How do I order from LiebeLove?

Visit us at www.liebelove.org
Select your desired product
Personalize it to your liking
Check the preview and click “Add to Cart”
Open the shopping cart
Go to checkout

As soon as you have completed the payment process, you will then receive an order confirmation by email.

Why can't I complete the order?

The best thing to do is to reload your page. If that doesn't help, try another browser.
Make sure you have filled out all required fields.
It still doesn't work? Then contact our customer service at liebelovestore@gmail.com. We are glad to help you!

What payment methods are there?

You can choose to pay via PayPal, VISA, Mastercard, and Klarna invoice.

Protecting your personal information is very important to us. That's why data transmission takes place with secure SSL encryption.

When will the outstanding amount be paid?

As soon as you have completed the order, the amount will be deducted.

Will an invoice be included in the package?

No, we do not include the invoices in the package. So you can send the package directly to the person who should receive it.

Can I still make adjustments once I have completed my order?

In order to guarantee delivery before Christmas, it is currently neither possible to change nor cancel your order.

In order to expedite the printing process, the canvases are sent straight to production upon order placement.

Which countries does LiebeLove deliver to?

We deliver to all countries in the European Union and to Switzerland (non-EU countries)

Are there any customs duties or taxes for deliveries to Switzerland and other non-EU countries?

The following applies to deliveries of acrylic glasses, key rings, cuddly toys and other products: If the delivery takes place to a non-EU country , additional customs duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs responsible there - or tax authorities. The customer is advised to check the details with the customs or tax authorities before ordering.
For the delivery of leather pendants to Switzerland we have to charge shipping costs of EUR 39.99, among other things for the preparation of export documents. Unfortunately, free shipping is not possible in this case.

Will I receive updates regarding the status of my order?

Yes, we will inform you by email about the status of your order. If you have any questions, you can contact us at any time at liebelovestore@gmail.com

How long does delivery take?

Designing, printing, and delivery normally take 3-6 business days. Below the "Add to shopping cart" button, you will see the expected delivery time before you put your item to the cart.

Can I return a product?

Personalized products are legally excluded from return.

My product was delivered damaged or of poor quality. How can I exchange or return a product?

Something like this shouldn't happen!Please write us an email to liebelovestore@gmail.com and send us a picture of your damaged product.We will then check your request immediately and get back to you.

When exactly will my package arrive? Where is the tracking link?

Your expected delivery time will be displayed under the “Add to shopping cart” button.

You will be notified by email when your package is shipped. If you can't find the message, please check the spam folder.

Why isn't the tracking updating?

Once your package has left our production, it always takes a while until the package is processed further by the shipping service provider.

After 1-2 days you will see the delivery date in the tracking.

Unfortunately for technical reasons

We cannot update the tracking here, but you are free to email us and we will update you about the order.

What is the best way to contact you?

Your satisfaction is very important to us. We will be happy to answer your inquiries about our products or your order. Simply send us your request by email to liebelovestore@gmail.com , or use our contact form on this page.